I loved David Mackay, President and Chief Executive Officer of Kellogg's demonstrated leadership before the U.S. House of Representatives on March 19. Kellogg was a victim of the recent recall of PCA peanut products. PCA Coporation, the now infamous manufacturer of peanut butter products, provided ingrediants that resulted in a $70 million dollar loss for Kellogg impacting the stock price .12/share. The company had relied on the industry standard of inspection by AIB; and unfortunately, found out that inspection is not adequate. For those of you that have not read it, it is worth a read.
His recommendations of a single food safety organization, risk assessment, and a revisiting of Grocery Manufacturing Practices (GMPs) strike at the heart of the issue, and our research supports his recommendations. He is so right! However, we would like to see one other consideration. We would like to see manufacturers take one more step: direct communication to the customer at the shelf at the point of purchase.
Let's face it, we don't make it easy for the consumer. For example, take the pet food recall of 2007 that resulted in 42 million in write-offs and 90 lawsuits. I love my dog, and I wanted to buy them <we now have 6> healthy food; but the more that I read the recall notices, the more confused, I became. I had no idea what products were safe. I cringed when I heaved the 50 pound bag of dog food into the cart.
Today, I had briefings from two technology providers—FoodLogicQ and TraceGains—that are attempting to make it easier for the manufacturer to talk directly to the consumer.
Consider the use of QR codes, used frequently in Japan, that will allow consumers to use their picture phone to access updated information. Where the product was manufactured. The current state of the product on a recall or validation of a claim (organic, allergan free, range free, etc.). As they say in Star Trek, "Beam me up Scotty." I love it.
Last week, FoodLogi Q launched a mobile application (mobilemarQit) that is in pilot tests with two customers to interface with the customer at the shelf where it matters most. Mobile device communication with the consumer at the shelf is going to change the buying experience. It works with either a short code on the label or transmission of the QR code through a picture phone. On-demand access of where a product was made, the recall status, or validation of a claim, very cool.
Not to be outdone, Trace Gains, a provider of traceability technologies, has over been actively engaged with a similar application that tracks back to their e-affidavit that can track 255 attributes in a web-based form. It is fed through their e-affidavit system from the field.
Yes, we are getting closer to technologies that track from field to fork; but more importantly, the technologies are now allowing us to interface with the consumer at the point of purchase. It can be a differentiator at the shelf.
It may also be needed for compliance. Recently, SAM's Club published a letter to produce suppliers outlining compliance standards for fresh produce. Kroger, Food Lion, and Winn Dixie have followed suit. While their standards are not as severe, the industry is moving from case- to unit-level tracking, and ultimately to mobility-enabled technology at the point of purchase. Cool, very cool.
Private label is growing. It has never been higher. Branded food and beverage manufacturers are under attack. In this time of recession, wallets are getting thinner. Grocery lists are getting shorter. However, I know that my certainity of a manufacturer going the extra mile to deliver the brand promise would sway my decision on what to put in my cart. I might even smile when I heave that 50 pound bag of dog food in my cart. What do you think? Would it make a difference for you?